L&A GUEST HOUSE

Wynberg — 9-13 Churchdown Ln, Heathfield, Cape Town, 7945

About this place

L&A Guest House is committed to providing a safe, peaceful, and comfortable environment for all guests. Guests are kindly expected to respect the property, other guests, staff, and neighbours, while observing rules regarding noise, smoking, visitors, cleanliness, safety, and responsible use of facilities. By staying at L&A Guest House, guests agree to comply with these house rules and any applicable booking terms.

Amenities

House Rules

# L&A Guest House – House Rules Welcome to **L&A Guest House**. We are pleased to have you as our guest. To ensure a safe, peaceful, and enjoyable environment for everyone, we kindly ask all guests to observe the following house rules. ### 1. Check-in & Check-out * Check-in and check-out times are as stated in your booking confirmation. * Early check-in and late check-out are subject to availability and prior approval. * Guests should notify management in advance if they expect to arrive late. * Keys, access cards, remotes, and other property items must be returned upon check-out. * Lost keys or access devices may incur a replacement charge. ### 2. Registered Guests & Visitors * Only guests included in the confirmed reservation may stay overnight. * Maximum occupancy of the booked room must not be exceeded. * Visitors are permitted only with prior approval from management. * Guests are responsible for the behaviour of their visitors. * Unauthorised overnight guests are not permitted. ### 3. Noise & Quiet Hours * Please respect other guests and our neighbours. * Excessive noise, loud music, shouting, or disruptive behaviour is not permitted. * **Quiet hours are from 22:00 to 08:00.** * Guests are expected to keep televisions, music, conversations, and other activities at a reasonable volume. ### 4. Parties & Events * Parties, events, celebrations, or large gatherings are not permitted without prior approval from management. * The guest house may not be used for unauthorised commercial activities or gatherings. * Management reserves the right to stop any activity that disturbs other guests or neighbours. ### 5. Smoking * Smoking is **not permitted inside guest rooms or indoor common areas**. * Smoking is permitted only in designated outdoor areas, where provided. * Cigarette butts must be disposed of safely. * Any damage or additional cleaning resulting from smoking may incur additional charges. ### 6. Alcohol & Illegal Substances * Alcohol consumption must be responsible and must not disturb other guests or neighbours. * The possession, use, distribution, or sale of illegal drugs or substances is strictly prohibited. * Any unlawful activity on the premises will not be tolerated. ### 7. Cleanliness & Care of the Property * Guests are expected to keep their rooms and shared areas reasonably clean and tidy. * Furniture, linen, towels, appliances, equipment, and other property must be treated with care. * Items belonging to the guest house may not be removed from the premises without permission. * Any damage, breakage, or missing items must be reported to management immediately. * Guests may be charged for damage or loss caused by negligence, misuse, or intentional acts. ### 8. Towels & Linen * Towels and linen are provided for use during your stay. * Please do not use guest house towels or linen for cleaning shoes, removing makeup, wiping spills, or other purposes that may cause permanent staining or damage. * Excessive staining or damage may result in an additional charge. ### 9. Security * Guests must ensure that doors, windows, gates, and other access points are properly secured when leaving the property. * Do not give keys, access codes, or other security information to unauthorised persons. * Guests are responsible for their personal belongings and valuables. * L&A Guest House is not responsible for loss or theft of personal belongings except where liability cannot lawfully be excluded. ### 10. Parking * Vehicles must be parked only in designated parking areas. * Do not block entrances, driveways, emergency access routes, or other vehicles. * Guests are responsible for securing their vehicles and belongings. * Parking is subject to availability unless specifically included in the booking. ### 11. Children * Children must be supervised by a responsible adult at all times. * Parents or guardians remain responsible for the safety and behaviour of children staying at or visiting the property. * Children must not be left unattended in potentially hazardous areas. ### 12. Pets * Pets are permitted only with **prior approval from management**. * Guests are responsible for the behaviour, cleanliness, and safety of their pets. * Any damage or additional cleaning caused by an approved pet may be charged to the guest. * Assistance animals will be accommodated in accordance with applicable law. ### 13. Appliances & Utilities * Electrical appliances and other equipment must be used responsibly and for their intended purpose. * Please switch off lights, air conditioning, heaters, and other appliances when leaving the room. * Guests may not tamper with electrical systems, plumbing, Wi-Fi equipment, security systems, or other property infrastructure. ### 14. Safety & Emergencies * Guests should familiarise themselves with emergency exits and safety procedures upon arrival. * Fire extinguishers, smoke detectors, emergency equipment, and security systems must not be tampered with. * Candles, open flames, fireworks, or other hazardous items are not permitted inside the property. * Any accident, injury, fire, security concern, or other emergency must be reported to management immediately. ### 15. Prohibited Activities The following activities are strictly prohibited: * Illegal activities of any kind. * Violence, threats, harassment, or intimidation. * Damage or intentional misuse of property. * Unauthorised parties or events. * Unauthorised commercial activities. * Exceeding the maximum occupancy of the accommodation. * Any activity that creates a serious disturbance or safety risk. ### 16. Damage, Loss & Additional Charges Guests may be responsible for reasonable costs resulting from: * Damage to rooms, furniture, appliances, fixtures, or other property. * Lost keys, remotes, access cards, or other property items. * Missing guest house property. * Excessive cleaning required because of misuse or unreasonable conduct. * Damage caused by the guest or their visitors. Any applicable charges will be handled in accordance with the booking terms and applicable South African law. ### 17. Respect for Other Guests & Neighbours L&A Guest House is committed to providing a peaceful environment. Guests are expected to: * Treat other guests, staff, and neighbours with respect. * Avoid excessive noise or disruptive behaviour. * Respect the privacy and personal space of others. * Follow reasonable instructions from management relating to safety and property operations. ### 18. Breach of House Rules Management reserves the right to take appropriate action where these rules are seriously or repeatedly breached. Depending on the circumstances, this may include: * Requesting the guest to stop the offending behaviour. * Charging for applicable damage or additional costs. * Terminating the stay where permitted by applicable law and the booking terms. * Reporting unlawful activity to the relevant authorities. ### 19. Acceptance of House Rules By making a reservation and/or staying at L&A Guest House, guests acknowledge that they have read and agree to comply with these House Rules, together with the applicable booking terms and cancellation policy. **Thank you for choosing L&A Guest House. We appreciate your cooperation and wish you a comfortable and enjoyable stay.**